At [gemifyy.com], we are committed to providing our customers with high-quality jewelry that meets or exceeds their expectations. We also understand that there may be instances where you need to return or exchange a product. This Refund Policy outlines our policies and procedures for refunds and exchanges.

Refunds

We offer refunds on most products within [21] days of the purchase date. To be eligible for a refund, the product must be in its original condition and packaging, and you must have the original receipt or proof of purchase. If the product is damaged or not in its original condition, we reserve the right to refuse the refund.

To request a refund, please contact us at [gemiffycare@gmail.com] with your order number and a description of the issue. We will review your request and notify you of our decision within [3] business days. If your refund request is approved, we will process the refund to your original payment method within [7] business days.

Exchanges

We offer exchanges on most products within [7] days of the purchase date. To be eligible for an exchange, the product must be in its original condition and packaging, and you must have the original receipt or proof of purchase. If the product is damaged or not in its original condition, we reserve the right to refuse the exchange.

To request an exchange, please contact us at [gemiffycare@gmail.com] with your order number and a description of the issue. We will review your request and notify you of our decision within [3] business days. If your exchange request is approved, we will provide instructions on how to return the product to us. Once we receive the product, we will process the exchange within 7 ss days.

Shipping costs

Shipping costs for returned or exchanged products are the responsibility of the customer, except in cases where we shipped the wrong product or the product was defective. If we shipped the wrong product or the product was defective, we will cover the shipping costs for the return or exchange.

Some products may be designated as final sale, meaning they are not eligible for refunds or exchanges. Please check the product description before purchasing to see if the product is final sale.

Contact us

If you have any questions about this Refund Policy or need to request a refund or exchange, please contact us at gemiffycare@gmail.com.